Frequently Asked Questions
Does your property have on-site maintenance?
An item in a resident's unit needs repair. How do they get help?
They can either call the Leasing Office to submit that request or place one through their resident portal.
What happens if a resident is locked out of their apartment?
They can call the emergency contact on-call at (859)-255-5454 option 3.
What maintenance is a resident responsible for? (i.e. changing fire alarm battery/changing lightbulbs/etc.)
Maintenance is responsible for fixing any permanent fixture within the apartment and appliance.
Does your property offer on-site parking?
Is your property pet-friendly?
Do you offer furnished units?
Is your property parking free or paid?
Am I required to purchase renter's insurance?
Is your property smoke-friendly?
How long does it take for an application to be approved?
It can take anywhere from 20 seconds to 48 hours.
What are my options for paying my rent?
You can with a money order, certified check, or through your resident portal.
Which utilities are included in my rent?
Electricity, gas, internet/cable, water, sewage, and garbage.